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Terms of Use

Last updated: February 3, 2026

Thank you for choosing Nobis, and a special thank you for taking the time to carefully read through our Terms of Use. We’d like to start by briefly explaining why we’ve created these Terms of Use. Our fundamental goal is to provide clear and easy-to-read

  • explain what role you and we play in this context
  • explain how you, as a hotel guest, and we, as a hotel, should manage our services so that we at Nobis can deliver and continue to develop Sweden’s best hotel experience.
  • make sure you understand the terms and conditions that apply to your use of our services
  • show how we are constantly working to provide the best possible experience for our guests


Our goal is for you to feel confident in your choice of Nobis and the services we provide after reading these terms and conditions. If you have any questions or concerns, please feel free to contact us. Thank you for your trust and for choosing Nobis!

Table of Contents

  1. Introduction
  2. Our Services
  3. Reservation
  4. Payment
  5. Availability, security, and accuracy of services
  6. Protection of Your Personal Information
  7. Respect for other people's rights
  8. Respect for Nobis
  9. Links to third-party websites
  10. Intellectual property rights
  11. Responsibility
  12. Change in Terms and Conditions
  13. Miscellaneous
  14. Contact and Support

1. Introduction
1.1 These Terms of Use (“Terms of Use”) apply when you visit our website and when Nobis provides services related to hotel stays, conference bookings, and dining experiences (“the Services” or “our Services”).

1.2 The website www.nobishotel.se and our services are operated and provided by
Nobis Hotel AB (org. no. 556308-2394)

1.3 Our hotel is located at the following address:
Norrmalmstorg 2-4
111 57 Stockholm

1.4 To use our services, you must be at least 18 years old and otherwise eligible to enter into agreements, and you must agree to be bound by these Terms of Use.

1.5 By using Nobis or any of our other products or services linked to these terms, you accept these Terms of Use.

2. Our Services
2.1 Nobis offers individuals and businesses the opportunity to enjoy unique experiences in hotels, restaurants, meetings, and events at our five-star hotel, centrally located in the heart of Stockholm.

2.2 You are responsible for ensuring that you have the right to use the information, personal data, and, where applicable, the login credentials that you provide through the use of our website and our services. You are also responsible for all use of our services and for ensuring that your login credentials are protected against unauthorized access. Nobis therefore assumes no responsibility for your use of the information you provide through our services.

2.3 Nobis may in the future offer new solutions as part of our services. These solutions may be subject to specific terms and conditions. If you, as a user, wish to activate or otherwise utilize these solutions, you must, where applicable, accept the specific terms and conditions applicable to each solution.

2.4 Nobis and its partners may send targeted offers to hotel guests and other users of our services, via email or other means. If you do not wish to receive targeted offers, you may notify Nobis in writing. More information on this can be found in our Privacy Policy.


3. Bookings
3.1 When booking a hotel room, you and Nobis agree on the terms and conditions of your hotel stay. These terms and conditions are set forth in these Terms of Use and in your booking confirmation. Special rules apply to bookings for meetings, events, and restaurants.

3.2 Hotel room reservations made through our website are processed via a third-party solution provided by AZDS Interactive Group / Sabre Hospitality Solutions and their booking engine, SynXis. By completing a reservation through SynXis, you agree to SynXis’s Terms of Use as well as SynXis’s specific terms and conditions for your reservation, if applicable. As part of the booking process, you also have the option to create an account and save information for future bookings.
We at Nobis therefore recommend that you carefully review the terms and conditions applicable to bookings made through SynXis.

3.3 Your reservation is binding once it has been confirmed and you have received a reservation number. In most cases, confirmation and the reservation number are provided in writing, but depending on the circumstances, they may also be communicated verbally.

3.4 To Book hotel room at Nobis, you must be at least 18 years old. If you are over 18 and sharing a hotel room with a minor, you are fully responsible for the minor’s use of the hotel room and our services in general. For more information about booking hotel rooms, please contact our reservations department.

3.5 For hotel stays, our check-in and check-out times vary depending on the reservation and room type. In most cases, these times are provided on our website and in your booking confirmation. For up-to-date information regarding your reservation, please contact our reservations department.

3.6 Reservations must be canceled by 6:00 p.m. (local time) one day prior to arrival to avoid being charged the total amount for the first night of your reservation, including tax. In the event that you do not show up for your reservation, a “no-show fee” equal to the total amount for the first night of your reservation, including tax, will be charged.

3.7 Nobis has a limited number of rooms where pets are allowed. We can only accommodate pets if you have made a prior reservation and received confirmation that we have rooms available. If you would like to know more, please contact our customer service.

3.8 Nobis reserves the right to charge 2,500 SEK if smoking occurs in the room.

4. Payment
4.1 When you book our services via our website, by phone, or in person at our hotel, you can choose to pay by debit card, credit card, or invoice. Purchases made via invoice are managed by Klarna, and this service is available only to business customers who have entered into a separate agreement with Nobis. When paying by debit or credit card, Adyen B.V. handles all bank transactions related to our services by verifying that your card is valid for the purchase directly with your bank. Your card details are transmitted directly to your bank via Adyen’s system, and we at Nobis therefore do not handle any debit or credit card numbers ourselves.

4.2 If you choose to pay for our services by debit or credit card, you can use cards issued by Visa, American Express, MasterCard, Diners, and Euro Card. Your card details are sent directly to your bank and cannot be read or accessed by anyone other than your bank. All communication related to payment is encrypted using the industry-standard SSL (Secure Socket Layer) for secure transmission over the Internet.

4.3. In addition to what is stated in Section 4.2, Nobis is not obligated to accept any payment or credit cards, checks, vouchers, or foreign currency other than payment in Swedish kronor, unless the hotel has offered to do so.

4.4 Your payment is processed by Ayden using secure encryption and in accordance with strict banking standards, known as PCI DSS (Payment Card Industry Data Security Standard). Some purchases of our services may also be subject to 3D Secure (Verified by Visa and MasterCard SecureCode), provided that this security feature is enabled on your debit or credit card.

4.5 At Nobis, we do not charge any additional fees for card payments. However, your bank may charge an additional fee depending on the type of card and the bank. If we have not received payment after you submit your reservation, the reservation may be automatically canceled.

5. Availability, Security, and Accuracy of Services
5.1 Although we strive to keep our website available at all times, we cannot be held liable if the website is unavailable for any reason. We therefore cannot guarantee that your access to the website will be uninterrupted or error-free. In addition, we may from time to time need to perform repairs and maintenance on the website that may affect its availability and functionality

5.2 Access to the website may be suspended at any time for you personally as well as for all other users, temporarily or permanently and without prior notice. We may also impose restrictions on how any part of our services is used, without having to notify you in advance or provide a reason for imposing the restrictions.

6. Protection of your personal data
Your privacy is important to us. You can learn more about how we handle your information when you use our services by reading our Privacy Policy.

7. Respect for the rights of others
Part of our commitment to delivering Sweden’s best hotel experience is ensuring that all our guests feel completely safe in all interactions with our hotel, which of course also includes our website. Therefore, you may not use our website or otherwise utilize our services in a manner that:

  • infringes or violates another person’s right of publicity, privacy, copyright, trademark, or other intellectual property right.
  • is fraudulent, criminal, or illegal;
  • may be obscene, inappropriate, pornographic, vulgar, offensive, racist, sexist, discriminatory, insulting, derogatory, harmful, harassing, intimidating, disturbing, malicious, or threatening
  • portrays another person or misrepresents a relationship with another person;
  • includes the use, dissemination, or transmission of viruses or similar programs intended to damage, disrupt, interfere with, or take control of systems, data, or personal information.

8. Respect for Nobis
Since we do our utmost to respect you and all other hotel guests, we would appreciate it if you would also respect Nobis’s rights. By accepting these Terms of Use, you hereby warrant that you will not:

  • use trademarks, logos, designs, photographs, instructional videos, or other materials used in our services.
  • copy, archive, download, upload, distribute, transmit, perform, display, make available, or otherwise use any part of our services or the content of our services beyond what is specified in these Terms of Use.
  • use the Services, any tools provided by the Services, or any content within the Services for any commercial purpose without the prior written consent of Nobis.

8.1 Photography and Filming
Photography and filming conducted on Nobis’s premises may not be used for commercial purposes without Nobis’s prior written consent. “Commercial purposes” include, among other things, use in marketing, advertising, social media, press materials, or other contexts that may be perceived as marketing or business-related. Unauthorized use may result in claims for compensation or other legal action.

9. Links to third-party websites

We assume no responsibility for the content of any website we link to via our website or social media. For more information on how these websites handle your use of their services and your personal data, we recommend that you carefully review their terms of use and privacy policies.

10. Intellectual Property Rights

10.1 Unless otherwise stated, all content on the website is owned by Nobis Hotel AB.

10.2 The content of this website is protected in all respects by copyright, trademark law, and other intellectual property laws. Users are not granted the right at any time to use the content of this website in any manner other than in accordance with the Terms of Use.

10.3 Unless otherwise specified, the reproduction, publication, adaptation, transmission, storage, or other use of the content on the website or of any other material provided or communicated in any way through our services requires Nobis’s prior written consent.

10.4 The use of trademarks and logos appearing on the website also requires the prior written consent of Nobis or, where applicable, another relevant rights holder.

11. Liability

11.1 Nobis reserves the right to deny a person access to our services at any time if that person violates the Terms of Use or otherwise uses the services in a manner that could cause harm to Nobis or a third party.

11.2 Nobis intends for all information presented to be accurate and as up-to-date as possible. However, Nobis cannot guarantee the availability, reliability, or accuracy of the information presented in connection with our services. Nobis therefore reserves the right to change and correct prices on all orders, including final purchases. If a price is incorrect, this may cause Nobis to cancel the purchase and refund the relevant amount in the best possible manner. This may be done at any time. Accordingly, all liability for both direct and indirect damage caused by the use of the website or information provided by the website is excluded to the extent not otherwise required by mandatory law.

11.3 Nobis shall not be liable for any financial or other decisions you make based on your use of our services, or for any services or goods you choose to purchase from independent third parties or Nobis’s partners. Nobis shall also not be held liable for any direct, indirect, or consequential losses, including, but not limited to, the following:

  • damages, costs, or expenses
  • loss of actual or expected profits
  • lost business
  • wasted time

12. Changes to the Terms and Conditions

Nobis reserves the right to make improvements, changes, additions, or remove information from the website without prior notice. Furthermore, Nobis reserves the right to make changes to these Terms of Use. By continuing to use the website after such changes have been published, you accept the changes.

13. Miscellaneous

13.1 Nobis has the right to assign its rights and obligations under these Terms. Users of the services are not permitted to assign their rights and obligations. Furthermore, Nobis has the right to engage subcontractors to fulfill its obligations.

13.2 Any dispute arising from these Terms of Use or your use of our services shall be resolved in a Swedish court and in accordance with Swedish law.

14. Contact and Support

You can contact Nobis at any time regarding issues related to your stay at our hotel. Assistance with your inquiry can be provided by phone, email, or in person at the hotel reception desk. Below are our contact details:
Nobis Hotel
Norrmalmstorg 2-4
111 57 Stockholm
Phone number: +46 (0)8-614 10 00
WhatsApp: +4686141001
Email: info@nobishotel.com

Nobis Group