Terms of Use

Last updated: February 3, 2026

Thank you for choosing Nobis, and a special thank you for taking the time to carefully read our terms and conditions. We would like to begin with a brief summary explaining why we have created these terms and conditions. Our fundamental goal is to clearly and comprehensibly

explain the roles you and we have in this context
explain how you as a hotel guest and we as a hotel should manage our services, enabling Nobis to deliver and continuously develop Sweden's best hotel experience.
ensure that you understand the conditions that apply to your use of our services
demonstrate how we continuously strive to deliver the best possible experience to our guests

Our objective is that after reading these terms, you will feel confident in your choice of Nobis and the services we provide. Should you have any questions or concerns, please do not hesitate to contact us. Thank you for your trust, and thank you for choosing Nobis!

Table of Contents

Introduction
Our Services
Booking
Payment
Availability, Security, and Accuracy of Services
Protection of your personal data
Respect for the rights of others
Respect for Nobis
Links to third-party websites
Intellectual property rights
Liability
Changes to terms and conditions
Other
Contact and support

1. Introduction
1.1 These terms of use (“the terms of use”) apply when you visit our website and when Nobis provides services related to hotel stays, conference bookings, and restaurant experiences (“the services” or “our services”).

1.2 The website www.nobishotel.se and our services are operated and provided by
Nobis Hotel AB (org.nr. 556308-2394)

1.3 Our hotel is located at the following address:
Norrmalmstorg 2-4
111 57 Stockholm

1.4 To use our services, you must be at least 18 years old and otherwise authorized to enter into agreements, as well as accept to be bound by the terms of use.

1.5 By using Nobis or any of our other products or services linked to these terms, you accept these terms of use.

2. Our Services
2.1 Nobis offers individuals and companies the opportunity to enjoy unique experiences in hotel, restaurant, Meetings, and events at our five-star hotel, centrally located in the heart of Stockholm.

2.2 You are responsible for ensuring that you have the right to use the information, personal data, and, where applicable, login credentials that you provide through the use of our website and our services. You are also responsible for all use of our services and for protecting your login credentials against unauthorized access. Nobis therefore assumes no responsibility for your use of the information you provide through our services.

2.3 Nobis may in the future offer new solutions as part of our services. These solutions may be subject to special terms. If you, as a user, wish to activate or otherwise take part in these solutions, you must, where applicable, approve the special terms that apply to each respective solution.

2.4 Nobis and its partners may target offers to hotel guests and other users of our services, via email or otherwise. If you do not wish to receive targeted offers, you can notify Nobis in writing. More information regarding this can be found in our Privacy Policy.

3. Booking
3.1 When booking hotel rooms, you and Nobis agree on the terms for your hotel stay. These terms are set forth partly in these terms of use and partly in your booking confirmation. Special rules apply to bookings for Meetings, events, and restaurants.

3.2 Hotel room bookings made via our website are processed through a third-party solution provided by AZDS Interactive Group / Sabre Hospitality Solutions and their booking engine, SynXis. By completing a booking through SynXis, you accept SynXis' terms of use and, where applicable, SynXis' specific terms for your booking. Within the scope of your booking process, you are also given the option to create an account and save information for future bookings.
We at Nobis therefore recommend that you carefully read the terms that apply to bookings made through SynXis.

3.3 Your booking becomes binding once it has been confirmed and you have received a booking number. Confirmation and the booking number are typically provided in writing, but depending on the context, they may also be communicated verbally.

3.4 To book a hotel room at Nobis, you must be at least 18 years old. If you are over 18 and share a hotel room with a minor, you are fully responsible for the minor's use of the hotel room and our other services. For more information regarding hotel room bookings, please contact our booking department.

3.5 For hotel stays, our check-in and check-out times vary depending on the booking and room type. In most cases, these times are communicated via our website and through your booking confirmation. For updated information regarding your booking, please contact our booking department.

3.6 Bookings must be cancelled by 6:00 PM (local time) one day prior to arrival to avoid being charged the total sum for the first night of your booking, including VAT. In the event of a no-show, a 'no-show fee' equivalent to the total sum for the first night of your booking, including VAT, will be charged.

3.7 Nobis has a limited number of rooms where pets are permitted. We can only accommodate pets if you have notified us in advance and received confirmation that we have available rooms. If you wish to know more, please contact our customer service.

3.8 Nobis reserves the right to charge SEK 2500 if smoking occurs in the room.

4. Payment
4.1 When you book our services via our website, by phone, or on-site at our hotel, you can choose to pay by debit card, credit card, or invoice. Purchases by invoice are administered by Klarna, and this service is exclusively available to corporate clients who have entered into a special agreement with Nobis. For payments made with debit or credit cards, Adyen B.V. handles all bank transactions related to our services by verifying that your card is valid for direct purchase with your bank. Your card details are transmitted directly to your bank via Adyen's system, and consequently, we at Nobis do not directly handle any bank or credit card numbers ourselves.

4.2 Should you choose to pay for our services with a debit or credit card, you have the option to pay with cards from Visa, American Express, MasterCard, Diners, and Euro Card. Your card details are sent directly to your bank and cannot be read or retrieved by anyone other than your bank. All communication related to payments is encrypted according to the industry standard SSL (Secure Socket Layer) for secure transmission over the Internet.

4.3. Beyond what is stated in section 4.2, Nobis is not obligated to accept other debit and credit cards, checks, vouchers, or foreign currency, apart from payment in Swedish Kronor, unless the hotel has offered to do so.

4.4 Your payment is handled by Ayden with secure encryption and in accordance with strict banking standards, known as PCI DSS (Payment Card Industry Data Security Standard). Furthermore, some purchases of our services are covered by 3D Secure (Verified by Visa and MasterCard SecureCode), provided this security mechanism is activated on your debit or credit card.

4.5 At Nobis, we do not charge any extra fees for card payments. However, your bank may charge an additional fee depending on the card type and bank. In the event that no payment is received after you have submitted your booking, the booking may automatically be cancelled.

5. Service Availability, Security, and Accuracy
5.1 While we strive to ensure our website is continuously available, we cannot be held responsible if the website is unavailable for any reason. Consequently, we cannot guarantee that your access to the website will be uninterrupted and error-free. Furthermore, we may occasionally need to perform repairs and maintenance on the website, which could affect its availability and functionality.

5.2 Access to the website may be suspended for you personally, as well as for all other users, temporarily or permanently, and without prior notice. We may also impose restrictions on how any part of our services is used, without prior notification or providing reasons for such restrictions.

6. Protection of Your Personal Data
Your privacy is important to us. You can learn more about how we handle your information when you use our services by reading our Privacy Policy.

7. Respect for the Rights of Others
Part of our commitment to delivering Sweden's best hotel experience is ensuring that all our customers feel an unquestionable sense of security in all interactions with our hotel, which naturally includes our website. Therefore, you must not use our website or otherwise utilize our services in a manner that:

violates or infringes upon another's right to publicity, privacy, copyright, trademark, or other intellectual property right.
is fraudulent, criminal, or illegal;
may be obscene, inappropriate, pornographic, vulgar, offensive, racist, sexist, discriminatory, insulting, derogatory, harmful, harassing, frightening, annoying, malicious, or threatening
impersonates another person or misrepresents an affiliation with another person;
involves the use, dissemination, or transmission of viruses or similar elements intended to damage, disrupt, impede, or take over systems, data, or personal information.

8. Respect for Nobis
As we do our utmost to respect you and all other hotel guests, we would be grateful if you would also respect Nobis's rights. By accepting these terms of use, you hereby guarantee that you will not:

use trademarks, logos, designs, photographs, instructional videos, or other materials used in our services.
copy, archive, download, upload, distribute, broadcast, perform, display, make available, or otherwise use any part of our services or the content within our services beyond what is stipulated in these terms of use.
use the services, any tools provided by the services, or any content within the services for any commercial purpose without the written consent of Nobis.

8.1 Photography and Filming
Photography and filming conducted on Nobis premises may not be used for commercial purposes without Nobis's prior written approval. Commercial purposes include, but are not limited to, use in marketing, advertising, social media, press materials, or other contexts that may be perceived as promotional or business-related. Unauthorized use may result in claims for compensation or other legal actions.

9. Links to Third-Party Websites

We assume no responsibility for the content of any page linked from our website or through our social media channels. For more information on how these websites manage your usage and personal data, we recommend that you carefully review their own terms of use and privacy policy.

10. Intellectual Property Rights

10.1 Unless otherwise stated, all content on the website is owned by Nobis Hotel AB.

10.2 The content of the website is protected in all respects by copyright, trademark law, and other intellectual property provisions. Users are at no time granted the right to use the website's content in any manner other than in accordance with the terms of use.

10.3 Unless otherwise stated, any reproduction, publication, processing, transfer, storage, or other use of the website's content or any other material provided or communicated through our services requires Nobis' prior written approval.

10.4 The use of trademarks and logos appearing on the website also requires the prior written approval of Nobis or, where applicable, other relevant rights holders.

11. Liability

11.1 Nobis reserves the right to deny any person access to our services at any time if that person violates the terms of use or otherwise uses the services in a manner that could cause harm to Nobis or a third party.

11.2 Nobis aims for all presented information to be accurate and as up-to-date as possible. However, Nobis cannot guarantee the availability, reliability, or accuracy of the information presented in connection with our services. Nobis therefore reserves the right to change and correct prices on all orders, including final purchases. If a price is incorrect, this may lead Nobis to cancel the purchase and refund the relevant amount in the best possible way. This can be done at any time. Consequently, all liability for both direct and indirect damage caused by the use of the website or the information it provides is excluded, to the extent not otherwise required by mandatory law.

11.3 Nobis shall not be liable for any financial or other decisions you make based on the use of our services, or for services or goods you choose to purchase from independent third parties or Nobis' partners. Nobis shall also not be held liable for direct or indirect losses or consequential losses, including, but not limited to, among others:

damages, costs, or expenses
loss of actual or anticipated profit
lost business
loss of time

12. Amendment of Terms

Nobis reserves the right to make improvements, changes, additions, or remove information from the website without prior notice. Furthermore, Nobis reserves the right to make changes to these terms of use. By continuing to use the website after such changes have been published, you accept the amendments.

13. Miscellaneous

13.1 Nobis has the right to assign its rights and obligations under these Terms. Users of the services are not permitted to assign their rights and obligations. Furthermore, Nobis has the right to engage subcontractors for the fulfillment of its obligations.

13.2 Any dispute arising from these terms of use or your use of our services shall be settled in a Swedish court and in accordance with Swedish law.

14. Contact and Support

You may contact Nobis at any time to address questions regarding your experience at our hotel. Support for your inquiry can be obtained either by phone, via email, or in person at the hotel reception. Our contact details are provided below:
Nobis Hotel
Norrmalmstorg 2-4
111 57 Stockholm
Phone number: +46 (0)8-614 10 00
Whatsapp: +4686141001
Email: info@nobishotel.com